Q: What makes First Class Care stand apart from other agencies?
A: First Class Care is committed to thorough screening procedures, professionalism, and our ability to listen and respond to our nannies and families. Our clients and nannies tell us we are the most responsive, caring agency with whom they have ever worked. We are always available to answer the phone and offer the best selection of well-screened nannies to families.

Q: Why should we pay a fee for your service?
A: First Class Care provides a valuable service which saves you time and money in the long run. We understand your family is your most important investment you can make and are confident in our care specialists and personal customer service.

Q: How are your candidates screened?
A: All care specialists fill out an extensive application. After we review the application if the candidate is qualified, they have an extensive, in-depth interview with a licensed placement counselor. During this interview we gather additional data about experience, personality, flexibility, language skills and career goals. If the interview was successful the candidates' work history and references will be checked. If they have reviews that meet our high standards they are then eligible for placement. When a job is offered we perform a thorough background check that includes verification of social security number, criminal convictions, and driving record. Additional checks can be preformed at the clients' expense. The candidate is also required to submit a health form stating they are free of communicable disease.

Q: What about taxes and social security?
A: You'll need to discuss that with your accountant. We have a tax service to which we can refer you. Let them know that First Class Care told you to call. It is GTM Associates 888-432-7972.

Q: What is your Guarantee?
A: First Class Care offers a 6 month replacement guarantee and for the first 30 days, a refund (less 25% of gross wages paid).

Q: How long does finding a care specialist take?
A: First Class Care has placed care specialists in one day for emergency situations, but typically we like to say 2 to 4 weeks from start to finish. Much of the time will depend on your schedule and the ability to hold interviews. If you are quick to respond to us and make the calls to the care specialist then everything will run quickly and smoothly.

Q: As an employer what benefits should I offer my household employee?
A: Household employees are typically offered 1-2 weeks paid vacation, 7 major holidays and 3 sick days. Health insurance is a huge benefit that some families provide as an added bonus.

Q: As an employer what benefits should I offer my live in nanny?
A: In addition to salary, live in nannies typically get room and board. Room and board usually includes a private bedroom, bathroom, TV and phone. Typically, families offer some paid vacation, paid major holidays and use of a car during the nanny's time off.

Q: If my family goes on vacation several times during the year can I just give my employee UNPAID time off?
A: If you leave town for any reason, you are encouraged to pay your employee. Your employee relies on his/her paychecks and to be without for even 1 week could be a financial hardship for them. 

Q: Do I have to pay for mileage if my nanny is using her own car for work?
A: Even if your nanny is only driving 2 miles here, 5 miles there you should always reimburse them. It adds up! With gas prices at an all time high, your nanny will appreciate it. The current rate is 50.5 cents per mile. Visit www.irs.gov for up to date information

Q: Can I meet you?
A: We are always available in our Evanston, IL office during business hours if you would like to stop by. Please call ahead to let us know you are coming so we can be available to you. We are often interviewing candidates during business hours.