First Class Care provided us with an exceptional nanny on a trip we took to Chicago for a wedding. Erin Krex was so nice and helpful prior to our trip and really took the time to identify what our needs were and did her very best to find a nanny who had experience with babies and toddlers. She also did her best to secure the same nanny for us over a period of a couple of nights and events. My husband was the best man in the wedding and I had a 19 mos old and a 2 mos old at the time and I needed a great helper! Erin provided us with a nanny who herself had raised children 17 mos apart - she handled our children with ease. In my professional life, I happen to be a professional nanny consultant, known as The Nanny Doctor, I know great nannies when I see them and First Class Care provided me with a fantastic nanny! If you are in Chicago or the Chicagoland area and need a nanny, definitely call Erin at First Class Care - they won't let you down!

By : Lindsay H.
Los Angeles, CA

I just wanted to let you know that I had spoken with another agency (North Shore) and you have by far provided a much superior level of customer service and response. I would and will recommend your agency over other agencies to my friends who will be looking for nannies in the future. Thank you for your professionalism and follow-up.

By : Kate S.
Chicago, IL

By : Nancy Y.
Chicago, IL

Thank you so much for your help. Kyler is working out great! Don't know how we survived without her!

By : Jason
Deerfield, IL

Erin-

Everything is going really well with Kamilla - she is terrific with our daughter and has settled in really well and really quickly. We did complete the Family / Nanny Agreement together during her first week and I think that was a good exercise to articulate all expectations upfront. Initially we'd preferred that Kamilla didn't take our daughter anywhere in the car - now as we've gotten comfortable with her we're getting ready to change that, and identify some fun winter activities they can sign up for.
Thanks for checking in!

By : Mary B.
Downers Grove, IL

I just wanted to tell you how much I enjoyed meeting you yesterday and hearing about your company. You made such an impression on me because you go so far beyond what I think of as the average 'domestic help' agency. The McPherson Academy took me by surprise but I can see that the market is here for it. And your website is fantastic with that huge page of testimonials and your blog. Normally I glance at those kind of things but yours really drew me in. Seriously: it is 'first class'. I will definitely recommend you to my friends in need (and hopefully I'll be able to hire a weekly chef myself at some point:)

By : Nancy L.
Chicago, IL

Thank you for sending the 1 year anniversary reminder and packet. It is very helpful.  We are really happy with Darah.  She is completely dependable, great with the kids and manages everything very well.  She also cooks dinner for our family every weeknight – which has just been beyond terrific.  Thanks for sending her to us!! 

By : Angela E.
Evanston, IL

As usual, the woman you sent today has been very good with our baby. I just wanted to say how pleased we are to have such a resource. I always feel comfortable with the women you send. It has been almost two years since we started using your service. THANK YOU!  

By : Rachel W.
Highland Park, IL

Erin, Thanks for checking in !
 
I am very pleased to say that I am thrilled working for the X Family !
Things are going great for both us. I am so excited about how quickly the kids accepted me in their young lives. I just love spending time with all of them !
 
It is hard to believe it has already been 3 months working for X and Y.

I am very proud of my work and I feel lucky to be placed in this nanny position.
So thank you again for finding a dream job for me!

By : Agnes K. - Professional Nanny / House Manager
Lincolnshire, IL

I wanted to take this opportunity to thank you for finding me this job and at the same time a wonderful family!

By : Lorena - Live-In Housekeeper
Vernon HIlls, IL

I recently transplanted back to the Chicago area from LA seeking work as a chef, house manager or personal assistant for I have extensive experience doing them all. I also worked in entertainment for years as an event producer. I was impressed with the amount of time and energy First Class Care put into "packaging' me in a new market. They made sure to speak with as many of my past employers, and carefully walked me through how we could utilize my eclectic skills into finding the perfect job for me and matching me to my future employer. They really understood that I am not just looking for a job, that I am looking for a job where I can be valued and fulfilled. I am excited to be part of their team. I also know they are discerning so that I will be placed in a job with a good family who values and appreciates my services.

By : Susan R. - Professional House Manager / Chef
Chicago, IL

I've known Erin since 2008. She is always available and personable and very comfortable to talk to. She's never in a hurry to get off the phone and actually answer's the phone most of the time. She's one of those people that you want to do good to make her proud. She really bends over backward for Client's and placements. I'm proud to say doing business with Erin has been an amazing journey. If it wasn't for her I never would have met so many amazing families that have brought joy into my life. The day I dialed First Class Care's number was the first day of many more Blessed days. Thanks for everything Erin!

By : Susan C. - Professional House Manager / Housekeeper / Nanny
Glendale Heights, IL

Thanks so much for checking in. Agnes is absolutely wonderful, and a true professional. She has made my transition back to work so easy. Our daughter loves her, and my husband and I couldn't be happier! I have already recommended First Class Care to several friends and co-workers. Thanks again for all of your help.

By : Erin
Chicago, IL

The sitter was great - many thanks for sending her!! I wish we had a service as professional as yours
here in Atlanta.

By : Shilpi
Atlanta, GA

Erin and Steve-
Thank you very much for hosting the Charles MacPherson Housekeeper Training. The sessions provided a wonderful learning opportunity with a dynamic instructor. I returned to Seattle with useful tips and practices to share with my team and help us improve services.

It was a pleasure to met you both. I truly admire the support you provide for your candidates.
Sincerely, Jessica M

By : Jessica M. - Professional House Manager
Seattle, WA

Erin, Everything is going great.The family I work for is really nice, very friendly and respectful. I am very happy
to work for them. Your agency is great and so helpful :)  I told  my friends about First Class Care and my experience with you, so when they decide to change their job they may want to contact you. Thanks again for everything!

By : Ela - Professional Housekeeper
River Grove, IL

Everything was great with our babysitter Ania-- and we will certainly use your service again. I will let you know.
Many Thanks

By : Ellen
Chicago, IL

By : Jane - Career Nanny
Glenview, IL

By : Kelly
Chicago, IL

Many thanks Erin.  We were very pleased with all the nannies you found for us for our trip to Chicago, and Alexander had a great time with all of them. This made a huge difference to the success of our trip - so thank you for all your help. Best wishes

By : Bruce
London England

Erin, Our Temp Nanny Celeste was fantastic!
The kids loved her and thought she was a lot of fun.  To only be with them for only 3 days, they meshed very well!  Thanks for checking in.

By : LaDonna
Park Ridge, IL

Erin, I need to get a babysitting on Tuesday. We've had Ari and Urzula in the past.  Both are fantastic.  By the way, last week I came home to a folded basket of laundry courtesy of Urzula!!  I was so thankful.  I didn't even mention I had some wet clothing in the washer.  Urszula just took the initiative to look, transfer clothes to the dryer, and then fold them.  WOW.  
 
Please pass on my appreciation.

By : Susan
Elmhurst, IL

By : Angela
Evanston, IL

Thanks for helping us out last night.  Olga was wonderful, all of my children really liked her.
I will definitely be using your agency again!

By : Noreen
Riverwoods, IL

Erin,
All of the candidates were so strong it was very difficult for us to determine just one.  I have to say, we have worked with a few other agencies and yours are the strongest candidates we have seen!
Thanks for everything!

By : Linda
Glenview, IL

Thank you for the candidates that you sent today.
Both are obviously very different from one another but they are great examples of the two types of nannies I am seeking!  You did a wonderful job of picking people that fit the descriptions of the type of nannies that would fit this position.
Thanks again for all your help.

By : Abra
Kenilworth, IL

Just a quick note to let you know that Monique is working out great.  Our girls adore her, and she's doing a good job balancing fun/play with school work/tutoring.  She even helps our girls practice their soccer drills during the off-season.

Communication is good -- we often text back and forth with reminders, schedules, etc, which makes me feel a lot more hip than I really am.  ;-)

GTM is also a great help -- the online payroll/tax system is very easy to use.

Overall, we're off to a great start.   Happy to refer you guys to friends and co-workers.

By : Tracey
Glenview, IL

Hello Erin - just a quick note - Diane is FANTASTIC!  We just love her.  Things are going so well; she is a perfect fit for our family.  And yes, we've told Diane this too : )  Thanks for all your help, we could not be happier.

By : Colleen
Grayslake, IL

Sarah, the chef you sent me from First Class Care, gave me such peace of mind!  I usually have to prepare for 8 hours for a dinner for 20 people.  I picked recipes and went to the grocery store. I handed Chef Sarah about 6 recipes. I then showed her my kitchen. This is a kosher kitchen, not so easy to follow the rules in this kitchen. Meat on one side, dairy on the other. Sarah was ready. She worked for 4 hours, finished all the recipes and did not have to ask me any questions. She left the kitchen cleaner than when she started. The dinner is tonight but I already tasted it all and it is tasty and looks great!  She made it look so easy!  Why would I cook for 8 hours when she can do it in 4 while I work those 8 hours at my job and help people and make the money I need!  I was more than happy to pay her for the 4 hours and pay the agency fee. I already have 5 friends I have told about Chef Sarah from First Class Care and they have all asked me how to reach First Class Care. Thank you for the gift of many extra hours to work and be with my kids today!  I will be requesting Sarah anytime I have people over for a meal. She is a pleasure and you made it very easy!

By : Deborah
Skokie IL

Honestly the name says it all "First Class". We spoke with some other agency's that were recommended by friends. They all seemed a bit pushy and cheap. Erin at First Class took the time to listen to our needs and interview the appropriate candidate before presenting them to us for an interview. Well worth the price. Excellent everything on this one, a few steps above the rest.

By : Jason
Glencoe, IL

Thank you for the 3 year anniversary card. We have been so thrilled to have Andrea for so long.  She has been and continues to be so terrific and such a big reason for my success at work -- knowing that everything at home is so under control.  Thank you for introducing us to her three years ago!!!! 

By : Angela
Evanston, IL

Hi, thank you for checking on us. Agata did great and was such a natural with Whitley. Thank you again for accomodating us in a last minute situation. And thank you for sending us someone so great.

By : Tiffany
Joplin, MO

It was very nice to meet you this morning. I am very impressed with your agency and how it is run, one of the best agencies I have talked to and met in person in all the years I have been a nanny. Thanks for everything!

By : Lisa (Professional Nanny)
Lisle, IL

We thought Sarah did a great job babysitting and will definitely want to book her again the next time we are going out. Thanks for everything!

By : Mike
Chicago, IL

Sarah was absolutely perfect!!! We wanted to put her in a carry on and bring her back to Los Angeles.

By : Kenya
Los Angeles, CA

Erin-Thank you for our yummy holiday treat. Especially, thank you for Adriana. It is like night and day from our previous nanny.  We are in awe of her and the way she commits herself to working for and playing with our children and family.  She is truly First Class!

By : Michelle
Chicago, IL

First Class Care made our search for our nanny as easy and as painless as possible. We were sent exceptional candidates which all fit our criteria. Not a moment of our time was wasted.
Nothing is more important to us than to find the right person who will love our daughter as we do. We feel truly blessed to have found what we believe to be the perfect match thanks to Erin at First Class Care.

By : Beth
Long Grove, IL

First Class Care helped us find a sitter for a few important family events. Erin's attention to detail and quick response ensured that we found a great sitter. My husband and I were able to enjoy an evening away in peace, knowing that our brood of four were well cared for. Thank you, Erin!

By : Laurie
Deerfield, IL

I couldn't ask for a better situation! I love my job more everyday!
I am happy and going strong!

By : Sadaf (Nanny)
Chicago, IL

My job is great! My boss is wonderful! Thank you so much! My summer is going really well.

By : Julie (House Manager / Chef)
Chicago, IL

Over the past 2 years I have had the pleasure of working with Erin as a business partner. A true and devoted professional, Erin gives nothing short of 110% to all of the Chicagoland families that have come to rely on First Class Care for their domestic needs. Her dedication to her employees and the families that they service is beyond reproach. As her partner, Erin's industry-insight, ingenuity and business acumen are valuable resources that I myself have come to rely upon. I would highly recommend Erin and the entire team at First Class Care.

By : Lara
New York, NY

Silvia is really working out great. She is really the perfect fit for our family and such a nice lady. Thanks so much!

By : Sabrina
Chicago, IL

I just wanted to send a short note saying how well everything worked out with Mena and our boys.  She was very good with them and I can tell they really liked her.  Thanks again for being able to accomodate us on such short notice we really appreciate it,

By : Jennifer
Highland Park, IL

I am very thankful for the job you found me.The Family is great and three girls are amazing. Thank you for taking care of me!

By : Asta (House Manager / Nanny)
Wheeling, IL

Thank you so much for sending us Christina... She was absolutely wonderful. Joseph loved being with her. A perfect match.

By : Margaret
Chicago, IL

Over the past 2 years I have had the pleasure of working with Erin as a business partner. A true and devoted professional, Erin gives nothing short of 110% to all of the Chicagoland families that have come to rely on First Class Care for their domestic needs. Her dedication to her employees and the families that they service is beyond reproach. As her partner, Erin's industry-insight, ingenuity and business acumen are valuable resources that I myself have come to rely upon. I would highly recommend Erin and the entire team at First Class Care.

By : Lara
New York, NY

Thanks for everything!!! Christina was a super babysitter. She was punctual, very friendly and nurturing. She sang beautiful lullabies to my daughter and took her on 2 nice walks. Looking forward to doing business with you in the future on my next visit to Chicago.

By : Kenya
Los Angeles, CA

It sounds like Nancy is really liking it out in Arizona.  Doris, Max and her seem to be getting along quite well.   Thanks for checking in on her and of course thanks for all your hard work in finding such wonderful people to take care of my mother.

By : Doug
Chicago, IL

I wish I could have found your website years ago! When I went into your office, I didn't know what to expect. You were very nice and even thought of a family that would be perfect for me, and look what happened! Within 48 hours of my interview I was offered a great job with a wonderful family. Thanks again for all your help.

By : Zachary (Manny)
Glenview, IL

First Class Care was great in helping me figure out what I needed when I was in need of help. My twins were coming home and I didn't have time to interview dozens of nannies. I found an amazing nanny quickly and she is now a part of our family.

By : Cheryl
Highland Park, IL

Thank you for a smooth and easy process. I truly appreciate your professionalism and you will be highly recommended to all of my friends for any babysitting/nanny needs. Thanks again!

By : Sophia
Wilmette, IL

We LOVED Ioana...she (and you) helped make our visit to Chicago fabulous. She was more than we could have hoped for...punctual, efficient, very capable, loving, took charge and took wonderful care of the children. Thanks so very much.

By : Jessica
Houston, TX

Erin, Julie's great! She is just the right person and I am delighted with how things are working out. I think she's enjoying it too. She has made the quality of our family's busy lives so much better!
Thanks for your wonderful professional and quick, responsive service. I have recommended your company to several friends.

By : Cath
Evanston, IL

Thanks for checking in with us. Everything is going great and Bonnie is WONDERFUL!!! I tell everyone about your service because you sent us all wonderful people. Hope everything is going well with you. Lisa

By : Lisa
Northbrook, IL

Things are going great with Jane. What a treasure!!! Gabi loves her and so do I!!!! Thanks for EVERYTHING!!

By : Charlene
Glenview, IL

Dear First Class Care,
We just wanted to let you know that we are so happy to have went through your service. We loved our babysitter Luca and she was great with our daughter. Uncharacteristically, our baby wouldn't sleep and threw up twice all over herself and the bed after we had left. Luca cleaned her up and got her to sleep then called us to tell us she was doing fine. We loved the follow up and her attitude was so positive and easygoing about it all--she just rolled with it and said she'd be happy to sit for us anytime. We will definitely request her from now on. Many thanks,

By : Tammy
Chicago, IL

Thanks for checking in. Patricia is a super-nanny! She is doing an outstanding job with the boys, who have become very attached to her (they insist on hugs and kisses before she leaves each day). She is extremely professional, and we only hope she is as happy with us as we are with her.

By : Lori
Highland Park, IL

Lucky was great. She was very prompt (actually early) so we had plenty of time to go over the evening. She was very loving with our baby Kate and my toddler Caroline had fun with her too. Thank you so much for helping us find a babysitter on such short notice. We had a great night out!

By : Erica
Deerfield, IL

Thank you so much for checking in, Erin. Maby is really terrific...our twins are doing wonderfully with her help. And, I find you and your agency are excellent at follow-ups. I never felt abandoned by you during our search for a nanny...I can't say the same for supposedly reputable agencies, Chicago Northfield Nannies or Chicago North Shore Nannies...nor even now, when you have already helped us find Maby. You are true to your name, First Class and Premier. Thank you so much!

By : Sharon
Bannockburn, IL

Evelia is terrific and we really really love her. It was a great match. My girls love her so much and she is so wonderful with the baby. I could not be happier So, thank you!!!

By : Meredith
Chicago, IL

Thank you so much for following up. Justyna is fantastic - a great fit for our family. She has great rapport with the kids; they're very attached to her. She handles their periodic acting out in stride. She is hard working and keeps adding to all the ways she knows us and takes care of our household needs. We are exceedingly pleased.

By : Julene
Winnetka, IL

Erin - Everything is great. Dee Dee is fantastic and we are all so happy. She's wonderful with Sasha and is so helpful to me. She's exactly who we were looking for and I think she feels the same about us. It's a lovefest. Thank you for sending her to us.

By : Mitzi
Chicago, IL

I don't have enough words to describe the wonderful family that I've met through your agency. They are so kind and lovely that I already feel like I am part of their family. The dog is not a problem at all (she take more naps than the baby) and the baby is sooo cute! THANKS!

By : Ioana (Nanny)
Chicago, IL

Chiquita was great during our visit to Chicago, every time we came up to check on them our baby was either sleeping or laughing, doesn't get much better than that. Thanks Again!

By : Jennifer
San Diego, CA

Everything is GREAT!!! I love this job. Thank you so much for finding the perfect family for me.

By : Nataliya (Nanny)
Chicago, IL

I just wanted to let you know that Nataliya is working out GREAT. I really, really like her and the way she is with my girls and with Daniel and me. We are very happy and she seems to be too.

By : Kim
Evanston, IL

Thanks for all your help. We are very excited about Jamie starting to work for us this weeek. She seems amazing...thank you for your prompt assistance.

By : Kara
Chicago, IL

Thank you so much for arranging all the interviews so quickly. I LOVED all 3 candidates you sent and have never had such a hard time making a decision. We are excited for Karrie to start working for us and thank you again for all your help.

By : Kathleen
Chicago, IL

Tatyana is wonderful. She and my daughter have taken to each other quite nicely. I'm very pleased. She is hard working, very conscientious, and always very involved with our daughter. We're glad we picked her.

By : Lee
Skokie, IL

I wanted to say thank you so much for the job you found me. I am very happy with my position and am so grateful to have you for my agency.

By : Dusanka (Nanny)
Chicago, IL